In a recent report from Forrester, event marketing’s
effectiveness is expected to increase 44% by 2020. For this reason companies
have been investing more of their money and time into event planning, with
hopes to have a high ROI.
Event
planning has been largely planned on opinions of previous events and working
off of those ideas to ultimately guess what the consumers would like to see
next. Companies are at a point where instead of basing future events off of
what they felt was successful in their past events, they want data to support
their future decisions. Most companies are at a point of investing too much
money into events that are based off of opinions.
The flaw
to most companies’ method to pbtaining data was that they were soley looking at
sales. Flaws were reported in this method due to the timespan of new customers
first purchasing the product. Researchers never really knew when to analyze
sales because of the wide timespan of new customers. With advancements to technology,
it is easier than ever to obtain data outside of sales that can be utilized
towards future events.
There are
four key areas that can leverage data from an event: establishing your goals,
developing an event strategy, on-site experience, and pre/post event planning.
For a company to establish its goals, they must look back to previous events’
results and create challenging but reachable goals to encourage their event
team and keep them on task. The second key area, developing an event strategy,
is the most data driven of the four strategies. Without strong data the company
is running a heavy risk of the planning team and the customers being on
different pages. The four types of data that would be beneficial to look at are
CPL targets, event data, site planning metrics, and customer experience
funnel. The third area to collect data
is from the on-site experience. This is the most useful of the four strategies
because it is the direct contact between the brand and the customer. This data
includes information experience engagement, customer dwell time, the amount of
attendees, and the ratio of leads to the amount of conversations had. The
fourth and final pre/post planning. This step leans more towards the
post-planning, emphasizing the importance of wisely using the leads obtained
and keeping a close watch on the company’s drive to their website. With more
data obtainable, there is more opportunity for a business to develop event
marketing plans closer tailored to the customer more than ever before.
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